Technical Support
We have put together a package of support options which offer a flexible range of options in addition to our standard licensing. Choose from 2 or 3 day email support, or for those urgent problems and looming deadlines, our 1 day premium phone support.
Full information on all of the licensing options is available by selecting "Revolution Licensing..." in the Help menu inside the Revolution application. If you have any questions, please don't hesitate to contact us at support@runrev.com. To purchase a Revolution license, select "Revolution Licensing..." in the Help menu inside Revolution or go to our online store.
| Email Priority Support | Response Time | Price | |
| Silver Single Incident: | 3 Days | £33.00 | |
| Silver 10 Incidents: | 3 Days | £220.00 |
| Phone Priority Support | Response Time | Price | |
| Gold Single Incident: | 1 Day | £59.00 | |
| Gold 10 Incidents: | 3 Days | £385.00 |
Definitions:
Support means we will help you to understand the features of the Revolution environment that you need to achieve your aim.
An Incident is defined as one clear programming issue which will be addressed by our support team. Further issues arising from the incident, or unrelated to the incident, will be treated as separate incidents. Our support will continue by phone or email until the incident is resolved.
Response times means the time between our receiving your initial call or email, and when we first get back to you. May be less than those advertised, but will not be more. One day means one business day, excluding weekends and holidays, unless otherwise specified. Likewise, two or three days means business days, excluding weekends and holidays.
Resolution means one of the following:
- A satisfactory solution is found
- A satisfactory work around is found
- A bug report or feature request is filed by our engineering team
Liability: Runtime Revolution Ltd does not accept liability in any circumstances for any consequences of the support provided beyond the price paid for support.
Note that to purchase any of these support packages you need to have an active subscription to a Revolution License.
Purchase this Bundle at the same time as a license purchase or upgrade and receive a discount. To obtain the discount take the license you are purchaseing to the checkout and the support package will be offered to you at the discounted price.